• How do I know if your clinic or services are right for me?

    If you have questions about any of our services, please contact us and we will help you determine whether you can benefit from our wide range of therapists and treatments. Alternatively, you are welcome to come down and see our clinic for a free tour and introduction to our staff!

  • How do I schedule an appointment?

    At Craven SPORT services, we take pride in offering straight-forward scheduling, a convenient Clinic and Training Centre locations, and a wide range of appointment times. Morning, afternoon, and evening appointments are available to meet the demands of your busy schedule.


    New clients can book their intake assessment by contacting our administrative team.


    Returning clients can book in person, over the phone, or through our online booking services.

  • Do I need a doctor’s referral?

    Physiotherapy is a direct access health care service. You do not need a doctor’s referral to be treated at our clinic. However, if you have extended health care, you should check to see if they will require a referral when submitting receipts for reimbursement.

  • What is physiotherapy?

    Physiotherapy is a medical, hands-on approach to relieving pain and restoring function. Physiotherapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physiotherapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    For more information about Physiotherapy, visit our Physiotherapy page.

  • What is sport physiotherapy?

    Sport physiotherapy is the specialized branch of physiotherapy which deals with injuries and issues related to sports. Athletes normally require a high level of performance and demand placed upon their body, which stresses their muscles, joints and bones to the limit. This specialized knowledge in the area of sport physiotherapy enhance the integrated approach that it takes to return an athlete back to sport. Visit our Physiotherapy page for information on Sport physiotherapy.

  • “But I am not an athlete. Can I still come to your clinic?”

    The answer is yes! We see all kinds of people from all different walks of life and all different age groups. Our goal is the same: to help you recover from your injury and help you to return to doing the things you love to do. Please contact us and we can answer any questions you may have, or you can ask to speak to one of our physiotherapists or strength and conditioning coaches directly. We can help.

  • What is acupuncture?

    Acupuncture is an ancient form of Chinese medicine involving the insertion of needles into the skin at specific points on the body to achieve a therapeutic effect. Acupuncture is a safe and efficient way to encourage natural healing, improve energy, reduce or relieve pain and improve function of affected areas of the body. Of information on Acupuncture visit our Acupuncture page.

  • What is strength and conditioning?

    Strength and conditioning is a critical component of Craven SPORT services, whether you are here for physiotherapy or for personal training. It involves designing and implementing an exercise program that is tailored specifically for you, to alleviate injury and optimize performance.

    We provide many different types of strength and conditioning, including exercises to promote healing/rehab, challenging exercises to prepare for return to sport and prevent injury, general conditioning, athletic screening, posture improvement, as well as exercises to promote overall life fitness. We tailor these programs to both individual and group/team training. Whatever your goals, we can help you get there!

    For more information, visit our Strength & Conditioning page.

  • What types of injuries or conditions do you treat at your clinic?

    We treat a variety of conditions at our clinic. Some of which include:

    Musculoskeletal conditions, such as lower back pain, neck pain and headaches, sciatica and hip problems, shoulder pain, sport-related injuries, knee problems, plantar fasciitis, arthritic conditions, post-operative rehabilitation for reconstructive joint and tendon repairs, and neurological conditions, such as rehabilitation for strokes, paraplegic conditions, nerve palsies.

    For more conditions, visit our Conditions Library.

  • Do you treat concussions?

    Yes! We are a certified Complete Concussion Management clinic. We have qualified physiotherapists that know how to assess, manage, treat and safely return the client to learning and activity using objective testing and data.

    Please refer to our Concussion section on our website for more information, or contact us and ask to speak to one of our certified Complete Concussion Management physiotherapists.

  • Do you treat injuries from motor vehicle accidents?

    Yes. We are an accredited auto injury primary and secondary care facility. We direct bill those companies so you do not have to make any payments at our facility.

    Contact us with any questions!

  • Do you treat work-related injuries?

    Yes. We are an accredited work-related injury care facility. We direct bill so you do not have to make any payments at our facility.

    Contact us with any questions!

  • How long is the initial assessment for physiotherapy?

    The initial assessment is approximately 1 hour in length.

  • How long are the follow-up visits?

    The follow-up visits are typically 30 minutes in length. Occasionally, if more time is needed or you are coming from out of town, we may suggest a 1 hour follow-up session.

  • What is the cost of my assessment/treatment?

    Initial assessment (approx. 1 hour) is $110.00

    Treatments (approx. 30 minutes) are $70.00

    For a complete list of pricing, visit our Pricing page.

  • Do you direct bill?

    Yes! We do direct bill through Telus Health.

    Only the following Insurance Providers are covered through Telus Health Direct Billing:
    – Chamber of Commerce Group Insurance Plan
    – Cowan Insurance Group
    – Desjardins Insurance
    – Great West Life
    – iA Insurance Group
    – Johnson
    – Johnston Group
    – Manulife
    – Maximum Benefit
    – Sun Life Financial

    If you do not have coverage through insurance, we do require payment at the time of your appointment in the full amount, and we will provide you with the receipts.

    Please don’t hesitate to get in touch with us if you have any questions.

  • I need to cancel my appointment, how much notice should I give?

    We currently have a Cancellation Policy of 12 hours notice with a fee of $50 for late cancellations/no shows.  After two or more late cancellations/no shows, the client will be required to pay for the full amount of the appointment.

    For any questions regarding our cancellation policy, don’t hesitate to contact us!

  • What should I wear to my appointment?

    In most cases, we will need to assess how you move, so wearing or bringing workout wear is a good idea; however, we do have shorts available in the clinic to borrow if needed.

  • What should I expect during my first visit?

    The first visit is always an assessment – it is where we listen to your story and find out your wants and needs. We figure out what the problem is and what kind of treatment plan you will need. We will watch how you move, ask about your pain and injuries, ask about your goals, etc. We will help you to reach an understanding of your injury and what your treatment plan will entail. You will leave your appointment with education about your injury as well as exercises that you will be able to start implementing right away.

  • Do you do manual therapy as part of the treatment?

    Manual therapy means “hands on” therapy. Techniques can include joint mobilizations and manipulation, soft tissue massage, myofascial release, muscle energy techniques and active release, and stretching techniques. One or more of these manual therapy techniques will be incorporated into your treatment.

  • Do you offer programs for me once I’m better?

    Yes! We have several programs that you may choose to participate in once you have completed your physiotherapy treatment.  You may simply choose to continue with the home exercise program that your physiotherapist developed for you.

    If you enjoy the gym environment or want the accountability and motivation provided by working with an instructor, we have one-on-one or small group training available with one of our Strength and Conditioning coaches on staff.  They will work with your physiotherapist to make sure your fitness program is perfectly suited for your needs, to maintain the level of fitness you desire and help prevent re-injury.

    For information on what programs we currently are running, visit our Services page.



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